GENERAL PURPOSE:

 

Responsible for obtaining, verifying, and evaluating information from applicants and recipients regarding initial and continuing eligibility of LIHEAP and/or Community Service Block Grant (CSBG) service programs.  Maintain files as required

 

ESSENTIAL FUNCTIONS:

 

  • Initiate and process casework required by LIHEAP and/or CSBG performance standards and state funding terms and conditions. Maintain client confidentiality at all times.
  • Distribute, collect, and assist applicant and recipients in completing documents upon which eligibility determinations are based. Obtain applicant earnings and financial obligations, parental status and living arrangements.  Verify accuracy, completeness and timeliness of required documents.
  • Determine eligibility and enrollment in accordance with Federal and State priority guidelines and regulations. Provide information and make referrals to resources available via our agency or within the community.
  • Enter and retrieve numerical and narrative data from an automated and/or manual system.
  • Establishes and maintains assigned case files via monitoring and auditing tools to ensure compliance with Federal, State, LIHEAP, CSBG, and agency policies and procedures.
  • Attend meetings and participate in training sessions located on or off-site.
  • Follow all policies and procedures of the Osceola Council on Aging.
  • Other duties as assigned, including assisting in times of disaster as needed.

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