KUA Good Neighbor Program

The KUA Good Neighbor Program provides emergency utility bill payment assistance to individuals and families in Kissimmee facing a temporary financial crisis. The program is funded by customers who round up their bills, donations, and KUA’s dollar-for-dollar match on all donations.

How to Apply:


Apply on-line Using a Computer, Tablet or Smartphone. BEFORE YOU APPLY, make sure the following items are saved to your computer, tablet, or smartphone. If you are using a smartphone or tablet you can take pictures of these items as you go. Without these items, you will not be able to complete the application

  • This application is only for the KUA Good Neighbor Program
  • Please do not apply if you have received KUA Good Neighbor Assistance within one year
  • Social Security Cards for everyone in the Household
  • ID for all adults 18 years of age & over (ex: Driver’s License, State ID, Passport)
  • Birth Certificates for anyone under 18 years of age
  • Utility bill (your name must be on the bill)
  • Proof of Household Income for all household members
    • Last 4 weeks of pay stubs and/or
    • Unemployment letter and/or
    • Child support Documents and/or
    • Government assistance award letter (SSI or SSDI)
  • !!! IMPORTANT !!! Any adult (18 & over) without proof of income must complete a self-declaration form
    • Click the button below to open the self-declaration form and fill it out (FOR EVERY ADULT with NO INCOME.) You will need to save it to your computer, tablet, or smartphone.
English Version
Self Declaration of Income Form – English
Spanish Version
Self Declaration of Income Form – Español


Click the button below to start the application process. KUA Customers only, please.

KUA Good Neighbor Program Application


You may be eligible if:

  • You are an KUA Customer. KUA Good Neighbor Funds cannot be applied to other utility vendors
  • Your Household is at or below 200% of the Federal Poverty Level (see chart).
  • You have a past due utility bill or been recently disconnected (for crisis assistance only).
  • Households can only receive assistance once in a calander year
kua good neighbor program poverty chart