KUA Good Neighbor Program

Providing emergency utility bill payment assistance to individuals and families in Kissimmee facing a temporary financial crisis. The program is funded by customers who round up their bills, donations, and KUA’s dollar-for-dollar match on all donations.

KUA GNF Logo

The Kissimmee Utility Authority (KUA) Good Neighbor Program provides emergency utility bill payment assistance to individuals and families in Kissimmee facing a temporary financial crisis. The program is funded by customers who round up their bills, donations, and KUA’s dollar-for-dollar match on all donations.

You May Be Eligible for Assistance If:

  • You are a KUA Customer (KUA Good Neighbor Funds cannot be applied to other utility vendors)
  • Your Household is at or below 200% of the Federal Poverty Level (see chart)
  • You have a past due utility bill or been recently disconnected (for crisis assistance only)
  • Households can only receive assistance once in a calendar year

Monthly Income Eligibility Chart

KUA Good Neighbor Program Eligibility Chart

How to Apply:

STEP 1

Apply on-line Using a Computer, Tablet or Smartphone. BEFORE YOU APPLY, make sure the following items are saved to your computer, tablet, or smartphone. If you are using a smartphone or tablet you can take pictures of these items as you go. Without these items, you will not be able to complete the application

  • This application is only for the KUA Good Neighbor Program
  • Please do not apply if you have received KUA Good Neighbor Assistance within one year
  • Social Security Cards for everyone in the Household
  • ID for all adults 18 years of age & over (ex: Driver’s License, State ID, Passport)
  • Birth Certificates for anyone under 18 years of age
  • Utility bill (your name must be on the bill)
  • Proof of Household Income for all household members
    • Last 4 weeks of pay stubs and/or
    • Unemployment letter and/or
    • Child support Documents and/or
    • Government assistance award letter (SSI or SSDI)
  • !!! IMPORTANT !!! Any adult (18 & over) without proof of income must complete a self-declaration form
    • Click the button below to open the self-declaration form and fill it out (FOR EVERY ADULT with NO INCOME.) You will need to save it to your computer, tablet, or smartphone.

STEP 2

Click the button below to start the application process. KUA Customers only, please.