Purpose and Scope
Osceola Council on Aging (OCOA) does not discriminate in its programs and services on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability. OCOA is committed to ensuring the accessibility and usability of its website to people with disabilities. As part of this commitment, we are actively working to adhere to the many available standards and guidelines that exist.
To further our commitment to nondiscrimination, we continuously update the website in order to ensure the site conforms to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. Such guidelines detail best practices for ensuring assistive technology users can access the site. The guidelines also make the site more user friendly for all people.
Due to our integration with external vendors, areas within the site remain beyond OCOA’s control. Until the integration with these external vendors is resolved, we can only achieve a partial level of conformance according to WCAG.
If you use assistive technology and the format of any material on our website interferes with your ability to access the information or to request a reasonable accommodation, or if you need information provided in an alternative format, please let us know via one of the methods outlined below. We will make a reasonable effort to accommodate all needs.
- Contact us by email at ADA@osceola-coa.com
- Contact our ADA Coordinator by phone: 407-933-9534
- By Mail: Osceola Council on Aging
Attn: ADA Coordinator
700 Generation Point
Kissimmee, FL 34744
Any individual who believes material on this site is inaccessible and is considered to be a violation of Section 504 of the Rehabilitation Act and/or Title II of the Americans with Disabilities Act (ADA) may provide a written grievance by Email to ADA@osceola-coa.com using the steps below:
At a minimum, the written grievance should include:
- Your name
- Your address
- Your contact information (email and telephone number)
- The date and time you encountered a problem using our website
- What occurred/what were you unable to do:
- Any error messages you received:
- The URL (web address) or location of the problem page
- Solution desired
The Osceola Council on Aging is dedicated to maintaining impartiality while providing equal access to the transportation services and programs offered. The Council upholds a pledge of nondiscrimination based on disability, and the Transportation Department will provide reasonable modifications for persons with disabilities. The Council is committed to providing safe, reliable transportation for members of the community who otherwise would not have a means of local travel.
If you would like to request a modification to allow the Transportation Department to better serve you, please contact them by email at ADA@osceola-coa.com or by phone at 407-933-9534. The Council will make every effort to accommodate your needs.