Responsible for assisting with all aspects of Weatherization.  Assist with timely, clear communication and documentation of client issues along with distribution to appropriate source(s) to ensure timely response to client’s questions and concerns.  Maintain files as required by various funding sources.




  1. Place and receive telephone calls with written documentation of anything requiring an action to be taken.
  2. Accomplish intake and refer to Program Director or Weatherization Program Coordinator as applicable.
  3. Maintain client files for Weatherization, to include all required documentation and organize and oversee general department files.
  4. Coordinate completion of all work requests, to include clear documentation of client needs on the work order request to ensure client satisfaction.
  5. Coordinate volunteers.  Ensure all volunteers sign-in on the volunteer sheets and send thank – you notes as appropriate.
  6. Compose and prepare letters, memorandums, meeting minutes and other routine correspondence for the Weatherization Program Director as needed.
  7. Prepare purchase orders and check requests as needed and advise Fiscal Department of daily expenditures.
  8. Place request for department office supplies.
  9. Follow all policies and procedures of the Osceola Council on Aging.
  10. Other duties as assigned, to include assisting in times of disaster as needed.

HOURS OF WORK:  Full-time  – office open 8:00 am to 5:00 pm, flex-time with supervisor’s approval.  May require some evening or weekend hours for special projects.  Additionally, the employee must be able to work off-site at any of the locations in the Planning and Service Area.



Education/Training:                                    High School Diploma or GED.  Must have computer experience and be proficient with Windows based applications.  Requires the ability to follow written and verbal instructions.

Licensure/Certification:                           N/A

Experience:                                                     Must have office/filing experience.  Must be able to track and organize paperwork and have ability to work independently.

Interpersonal Skills:                                   Must have excellent interpersonal, communication and organizational skills and the ability to work with a wide variety of groups and individuals.

Essential Technical/Motor Skills:        Sufficient skills to be able to read and write effectively.

Essential Mental Abilities:                       Knowledgeable and competent to perform all essential functions.

Essential Sensory Requirements:       Ability to visually and audibly perform all essential functions.

Essential Physical requirements:        Must be able to sit for long periods of time.  Sufficient mobility and strength to move about the facility and the community, have corrected vision and hearing to the normal range.  This position may require occasional bending and lifting subject to specific physical requirements and working conditions as listed in job duties.

Exposure to Hazards:                                None

Other:                                                                 Assumes responsibility for professional growth and development.